Customer Experience

Fast ecommerce shipping has become the standard for online shoppers, with big players offering 24 hour—and sometimes even same day—shipping....

Danielle Seabrook is the Golf Operations Manager at Canadian Golf & Country Club in Ashton, Ontario.  Following in the footsteps of...

The precision of today’s custom club fitting process makes buying new golf clubs a collaborative effort between club fitter and customer....

The holiday season is around the corner, and after a year of lockdowns, closures and uncertainty, it’s projected to be the biggest...

The game of golf is steeped in tradition, dating back to 15th-century Scotland. The game faced turmoil, resistance, and even banishment...

As more businesses around the world open their doors—and as more shoppers venture back into brick and mortar stores—there’s one...

eCommerce is booming. Online sales grew over 32% in the US alone in 2020. While lockdowns kept customers and retailers apart physically,...

Aside from your eCommerce site’s overall design, professional-looking product photography will influence whether or not people decide...

Returns are often seen as the bane of a retailer’s business. The lost sales can seem expensive to allow, and it’s tempting to limit...

The pandemic has hit restaurants harder than virtually any other industry. With in-person dining highly limited or even prohibited,...

How can you offer customers one-on-one service? How can you convince them that coming in store is a worthwhile trip, with experiences...

Imagine it. Your restaurant gets an unexpected rush of customers. Great news! That means business is doing well — but the bad news...

Customer service is the cornerstone of a great restaurant experience, but what does that mean exactly? While each customer’s preferences...

The pop-up shop is no longer just a retail trend. It has become a staple part of many a retail strategy. From new brands looking to...

When people think of retail loyalty programs, they often think of old stamp cards lying somewhere at the bottom of their wallet. Thankfully,...

The 2020 season was full of surprises and challenges for the entire golf industry. Many facilities were very concerned with the pandemic...

The world is changing. As a retailer, you know that keenly—you’ve seen your customers’ habits and relationship with you change...

When Owl’s Head’s golf course partnered with Chronogolf nearly 10 years ago, they never expected to find themselves helping to...

From the moment a customer pays for their purchase and checks out of your eCommerce store, their anticipation starts to build alongside...

We are happy to present our new Family Accounts feature. This feature was specifically created for the golf course operator offering...

How do you engage, educate and sell to customers?Beyond traditional and multichannel retail approaches, omnichannel retail puts the...