Customer Experience

For the longest time, tipping has been a staple in North American restaurants. Diners have become accustomed to leaving an extra 15-20%...

The hospitality industry is equal parts competitive and innovative. With restaurants popping up left and right, many have begun experimenting...

Buy online, pick up in store (BOPIS) order fulfillment methods have been around for a while, but the buzz increased exponentially in...

Have you ever seen a customer walk away from your store or website after a bad experience? Besides offering great products, stellar...

What makes one restaurant consistently busy while the competition struggles to fill the dining room? Tracking profits and losses is...

See that wine glass? Perfectly poured, right up to that almost undetectable horizontal line. We are choosing to see that wine glass...

Did you know that 90% of companies have some kind of customer loyalty program? However, most loyalty program members aren’t actively...

As days become longer and the temperature becomes warmer, you’re looking forward to a surge in customer traffic and the opportunity...

In-store retail events are an excellent way to build a community around your business, engage with customers, create brand evangelists...

Building customer loyalty should never go out of style, but sometimes you need to change it up. Luckily, we have a few inexpensive...

A conversation with the executive chef of Clover Hill Charlie Mitchell, one of the most promising chefs of his generation, arrives...

I distinctly recall a moment about a year ago. I was with some friends in Denver’s Cherry Creek neighbourhood, an area known for...

Here at Lightspeed, we’re all about the industry. We love everything hospitality brings to the table. We know and celebrate the diverse...

See that wine glass? Perfectly poured, right up to that almost undetectable horizontal line. We are choosing to see that wine glass...

As a small business owner, you come across more than your fair share of personalities. Cheerful customers, chatty customers, those...

There was a time when the driving range experience consisted of warming up before a round or hitting a bucket of balls when you were...

They call it the service industry for a reason. Restaurants are in the people business, relying heavily on customer interactions and...

The golf pro shop is often the centerpiece of a golf club. In addition to being the retail hub of the facility, it is a meeting place...

Online reviews are a great way to get noticed, especially as 87% of shoppers read reviews when researching their local businesses. But...

Golf leagues are a vital aspect of many golf facilities’ revenue potential. After all, you’re engaging a group of members or public...

Right now, savvy nightclubs, bars and restaurants are selling a single bottle of vodka for $500. And customers are clamoring to pay...